They are in town to visit a family member in hospital and combine it with a stay in the capital. They have been in town a few times so they know how to get around. They would like to book theater ticket trough the hotel. They are looking for an offer perhaps with a meal included. They would also like to have some tea and sandwiches and dinner in one of the restaurants after the visit to the hospital. They might have a few questions during they stay and require reception staff to be on site at check-in.
To have a contact person at reception they can as questions.
To not find a nice restaurant in the arear around the hotel.
To find a competitive price.
To have comfortable stay in a clean room, where they don’t have to organize the essentials.