Needs: A quite place where he can have good night sleep. Easy access to public transport to get around to see his clients. Meal options, breakfast and dinner, perhaps also room service. Familiarity with the room and hotel is important. Preferably he likes the same room at every stay, because he is in town for work 2 x a month. Has a friendly yet professional relationship with the reception staff. He ll need parking for his car as well as an ironing board in the room. He ll need an invoice at the end of the stay with all his expenses.
Diane and Dave Bingham
Teacher, Bus driver
Needs: They are in town to visit a family member in hospital and combine it with a stay in the capital. They have been in town a few times so they know how to get around. They would like to book theater ticket trough the hotel. They are looking for an offer perhaps with a meal included. They would also like to have some tea and sandwiches and dinner in one of the restaurants after the visit to the hospital. They might have a few questions during they stay and require reception staff to be on site at check-in.